Returns & Refund Policy
Thank you for purchasing from Total Technology Solutions.
If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you purchased it.
To be eligible for a return, your item must be unused and in the same condition that you purchased it. Your item must be in the original packaging.
You need to have the receipt or proof of purchase.
CCTV Equipment Returns
All CCTV equipment sold is EXCLUDED from returns
a) The Seller warrants that Goods will be free from any defect in material or workmanship for a period of one year after the date of delivery (whether to the Buyer or any carrier) unless otherwise stated by the terms of the relevant manufacturer’s warranty relating to the Goods or on the invoice.
(b) The Seller’s liability for breach of warranty shall be limited solely to replacing or repairing without charge, the defective Goods or part thereof, provided that all of the following conditions have been met:
The Buyer shall have notified the Seller of the defect(s) in writing such a period of one year or as otherwise stated. Such defect(s) shall have proved by the Buyer to be attributed to the Seller. If requested by the Seller, the Buyer shall have such defective Goods or part thereof returned to the Seller’s head office
prepaid, insured, properly packed and accompanied by the return number authorisation (RNA) document provided by the Seller.
(c) Such warranties set forth above do not extend to Goods which become defective resulting from damage in the course of transportation or by handling, storage, operation, use, repair or maintenance in a manner or environment contrary to the instruction or specifications of the Seller.
(d) Such warranties set forth above do not extend to systems in which Goods purchased from the Seller are operationally controlled or electrically integrated with equipment not supplied by the Seller without the prior written consent of the Seller.
(e) The warranties set forth above shall run only to the Buyer.
(f) The warranties set forth above are given in lieu of and to the exclusion of, to the extent permitted by law, all representations, guarantee, conditions, warranties or liabilities whatsoever (express or implied, statutory or otherwise and whether arising in tort of contract for negligence or otherwise) as to the quality of the Goods of their fitness for any purpose.
(g) The Seller hereby also expressly excludes any liability for consequential damage caused by or arising out of use of the Goods or occurring in respect of the Goods howsoever arising.
(h) Any defective CCTV equipment not returned will be invoiced at full retail price
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us please do not hesitate to contact us.